We at Snugkins are committed to provide you with the best shopping experience. In any case, if you receive a defective product, be rest assured, we will look into the matter and you will receive a replacement as soon as possible.
Defect noticed at delivery: While receiving a Snugkins product, if you believe the product is not in an appropriate condition or the packaging looks damaged, please refuse to take the delivery. You can contact us on 8433737111 (9 AM – 6 PM) between Monday to Saturday or mail us at firstname.lastname@example.org, mentioning your order reference number. The pick up of the defected pieces along with the replacement of the product will be generated. We will make our best efforts to ensure that the product reaches you at the earliest.
NOTE: The replacement will be sent of similar or equivalent value/type product.
Defects include loose stitching, holes and tears, missing or broken snaps, etc found immediately after delivery and before the first wash.
For a defect noticed after accepting delivery:
The defect or the damaged product must be brought to our attention within 24 hours of the delivery. It would be easier if customers could add photos of the area of concern along with the receipt. Make sure that the product stays unused, washed and with original packaging.
Snugkins manufactures diapers and diapers being wearables can show minor variations in prints, colours and sometimes cutting between various batches over a period of time.
We usually make our products in batches and therefore they differ in colours, prints, snap, stitch and minor variations in cut and fabric from batch to batch. Do note, these factors are extremely difficult to control and won’t make a product any less effective.
We always ensure to test products from every batch before it gets out. So kindly note that we do not provide any replacements/exchanges/returns for variations in colours/snaps and fabric since this is not a defect and won’t hamper the diapers performance. Snugkins also reserves the right to decide whether the problem is a defect or normal wear and tear.
As all the products fall into the hygiene category, it is important for us to follow certain safety protocols for exchanging items. In a case where a diaper is unused or unwashed, we accept the exchange as an exception. Upon the receipt of item/s, we shall ship other items of the same type/value or issue a credit note(coupon) of the equivalent amount.