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Frequently Asked Questions

Payments

To complete your order you can either pay using netbanking, credit card, debit card, upi or the Snugkins wallet. We also accept COD. 

 

We do offer cash on delivery when you purchase online.

Who doesn’t love discounts? And so, we offer you exciting discounts on our value packs.

Below are some of the discounts.


₹75 OFF on all Prepaid Payment, above ₹649.

Extra 5% OFF on orders above ₹1500 Use Code EXTRA5

Extra 10% OFF on orders above ₹2000 Use Code EXTRA10

Extra 15% OFF on orders above ₹3000 Use Code EXTRA15

( *This discounts are not available on crazy deals)

 

Returns

Our Free Trial policy only applies on the first purchase of the New Age and the Newborn Bliss diapers. The product can be returned within 15 days of the purchase.

Kindly note: This policy is applicable only on your first purchase and is restricted to one wash. 
For more info click here

Once we receive your item, a refund is initiated immediately. All major credit card and debit cards providers generally take 5-7 business days to process your refund before it appears in your bank account.

The best way to change your order is to contact our support or simply give us a call at  8433737111 during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.

Shipping

Your order is shipped within two business days of the placement. You get an SMS update with a tracking number on shipping. Based on your location, it takes 5-7 working days to deliver your product. 

 

Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support at  8433737111 and we can assist you with the next steps.

We at Snugkins are committed to provide you with the best shopping experience. In any case, if you receive a defective product, be rest assured, we will look into the matter and you will receive a replacement as soon as possible.

Defect noticed at delivery: While receiving a Snugkins product, if you believe the product is not in an appropriate condition or the packaging looks damaged, please refuse to take the delivery. You can contact us on 8433737111 (9 AM – 6 PM) between Monday to Saturday or mail us at feedback@snugkins.com, mentioning your order reference number. The pick up of the defected pieces along with the replacement of the product will be generated. We will make our best efforts to ensure that the product reaches you at the earliest. Click here to read more. 

We would like to apologise for this inconvenience you had to face. To get your issue resolved please submit our customer care along with your order number, date of delivery, and pictures of the product received. Your query will be fixed at the earliest. 

 

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